Request made by a natural or legal person, public or private, related to the issues under its responsibility and within the framework of its competence, whose response is a concept that is not mandatory or execution.

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Expression of an idea or proposal to improve the Institution's service or management.

Request made to obtain copies or photocopies of documents held by the Entity.

Request for information and orientation related to the services provided by the Entity.

Expression of dissatisfaction (protest, censure, discontent, disagreement) made with respect to the conduct or actions of an official of the Entity in the performance of his or her duties.

Expression of dissatisfaction about the non-compliance or irregularity of any of the characteristics of the services offered by the Entity or their improper provision.

Bringing to the attention of a competent authority of a possibly irregular conduct, so that the corresponding criminal, disciplinary, fiscal, administrative sanctioning or professional ethics investigation may be carried out. (PQRS).

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